Odors usually remain inside the sewer system, but when a pipe runs full and/or the underground elevation of the sewer changes enough to stir up the wastewater, odors can build up to the point where they escape to outside air through pick holes in maintenance hole covers, through vents and other very small openings in the pipeline and connection points.
Complete the following form to submit a complaint about an odor. A crew will be dispatched to investigate the odor complaint and will correct the problem immediately if possible. If you have additional questions or concerns, please call our office at (909) 584-4018.
If you see a sewage spill occurring, NOTIFY US IMMEDIATELY by calling our office at (909) 584-4018 or fill out the Report a Spill form.
Big Bear Area Regional Wastewater Agency is fully committed to providing accessible facilities, elements and
channels of communication to all members of the public. As part of this commitment, Big Bear Area Regional Wastewater Agency
has a policy of providing an accessible website compatible with the Web Content Accessibility Guidelines (WCAG 2.1) and
commercial screen reading software. All features of the website are coded to allow individuals with vision and
other impairments to understand and use the website to the same degree as someone without disabilities. We welcome
feedback and can often resolve issues in a timely manner if they arise.
If you need any special assistance or accommodations:
Big Bear Area Regional Wastewater Agency has designated a compliance officer for website disability-related accommodations.
The compliance officer has received training in website accessibility and updates the site in accordance with those best
practices. Contact our accessibility officer to report an issue.
Compliance Procedures and Reports
In addition to testing with users with a wide range of disabilities and coding our website to WCAG standards,
Big Bear Area Regional Wastewater Agency regularly scans its website to ensure ongoing compliance, and makes timely
changes to any inaccessible changes, if any are found.
Linked Documents and Third Parties
Please note that this site may link out to third-party websites, such as state or federal agencies, that do
not have accessible content. This site may also include documents provided by third parties included in our
agenda packets, for example. While we cannot control the accessibility of content provided by third parties,
we are happy to assist any member of the public with reading and accessing content on our site.
